Insight bank

Community insights into avoidable Emergency Department attendances at Basildon Hospital

Community Mental Health Service user engagement 2026 summary

Talking Therapies and Psychological Therapies for Severe Mental Health Problems service user engagement 2026 summary 

Endoscopy Services Insight Summary

Blood testing service survey insight summary

Do you use the NHS App?: Southend Patient Experience

Healthwatch Southend surveyed 95 local residents about their use of the NHS App and any barriers they face accessing digital health services.

Experiences of leaving hospital

This survey was designed to gather feedback from people who have recently been discharged from hospital in the mid and south Essex area, as well as from family members and carers supporting them.

Pharmacy First: Southend Patient Experience

Healthwatch Southend surveyed 121 local residents about their awareness and experiences of Pharmacy First, the national scheme allowing community pharmacists to diagnose and treat seven common conditions.

ICBs – Partnership Working with People and Communities

COPD Community Connectors

The Community Connectors Programme brought together 12 volunteers living with chronic obstructive pulmonary disease (COPD) or caring for someone with COPD to help improve care services and reduce health inequalities across Southend, Castle Point and Rochford.

Experiences of breast screening survey feedback summary

This insight report summarises findings from a local survey exploring women’s experiences of breast screening across mid and south Essex.

NHS Change: 10-year plan Insight report

Local insights from mid and south Essex on the Department of Health and Social Care’s NHS change 10 year plan

Improving health equity for patients living with cancer and/or blood disorders

The Patients Association has published a report on working with underserved communities living with cancer and/or blood disorders. This project is funded through a grant from Bristol Myers Squibb.

Health and Care Listening Project

Mid and South Essex NHS commissioned ECVYS to run a listening project with youth groups and organisations in the mid and south areas of Essex, with the aim of getting a better understanding of young people's participation in, and understanding of health and care research.

Resources to Improve Access to NHS Services for Jewish Communities

The NHS Race and Health Observatory has produced a new report, and co-produced communication resources to improve health communications for Jewish communities.

Healthwatch national reports library

Unpaid carers’ experiences of general practice

This Healthwatch Southend report explores the experiences of unpaid carers accessing general practice, highlighting challenges around appointment booking, recognition of carer status and mental health support. The findings underline the need for more accessible, flexible and carer-aware approaches within primary care.

Evaluation of Mid and South Essex Integrated Care Board BP@Home scheme

Independent evaluation of the BP@Home scheme in mid and south Essex, exploring patient experiences of home blood pressure monitoring, key benefits and challenges, and recommendations to improve communication, feedback and support.

Healthwatch Southend Survey on Digital GP Appointments

A Healthwatch Southend survey of 326 residents highlights strong support for online GP appointment systems, alongside ongoing frustration with telephone access. The findings emphasise the importance of choice, accessibility and clear communication to ensure digital routes improve access without excluding patients who cannot or do not wish to use them.

Hidden Figures: The Impact of the COVID-19 pandemic on LGBT Communities in the UK

Published in May 2020, Hidden Figures is the largest UK study into the impact of COVID-19 on LGBT communities, revealing significant effects on mental health, safety, access to healthcare and support, and highlighting the need for LGBT-specific services during times of crisis.