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Publications

Showing 11 Publications filtered by Quality Reset filters

  • Complaints, compliments and concerns management policy

    The Complaints, compliments and concerns management policy explains how the NHS in Essex listens to feedback, handles concerns and complaints fairly, and uses this to improve services over time.

  • Patient safety incident response framework policy

    The Patient safety incident response framework policy explains how the NHS in Essex learns from safety incidents, understands what went wrong, and improves care by making services safer and reducing harm.

  • Quality assurance visits policy

    The Quality assurance visits policy explains how the NHS in Essex checks the quality and safety of services it funds to make sure people receive safe, effective and high-quality care.

  • Mental Capacity Act 2005 policy

    The Mental Capacity Act 2005 policy explains how the NHS in Essex supports people who may struggle to make decisions about their care and makes sure decisions are made fairly and in their best interests.

  • Safeguarding children and adults policy

    The Safeguarding children and adults policy explains how the NHS in Essex works to protect babies, children, young people and adults from harm, abuse and neglect and to support their safety and wellbeing.

  • Management of serious incidents policy

    The Management of serious incidents policy explains how the NHS in Essex responds when something goes wrong in care, including how incidents are reviewed, lessons are learned, and services are improved to keep people safe.

  • Safeguarding supervision policy

    The Safeguarding supervision policy explains how the NHS in Essex supports staff to reflect on their safeguarding work, make informed decisions and improve care to help protect children, young people and adults from harm.

  • Prevent policy

    The Prevent policy explains how the NHS in Essex supports safeguarding by protecting people from harmful or extremist influences and helping keep individuals and communities safe.

  • Cross-system learning response policy for patient safety incidents

    The Cross-system learning response policy for patient safety incidents explains how the NHS in Essex works with different health and care services to review serious incidents and use shared learning to make care safer.

  • Community communicable disease outbreak and incident management policy

    The Community communicable disease outbreak and incident management policy explains how the NHS in Essex responds to outbreaks of infectious diseases and works to manage them quickly, safely and in a coordinated way.

  • All age continuing care policy

    The All age continuing care policy explains how the NHS in Essex decides if someone can receive long-term funded care based on their health needs, who is eligible for ongoing NHS-funded support, and what care may be provided.