The NHS App makes it easier to access NHS services, manage your health, and stay connected to your care. If you cannot get online or need help using digital services, support is available through local libraries across Essex.
Digital access is an important part of improving health services. However, support is always available to make sure everyone can access care in a way that works for them.
What is the NHS App?
The NHS App is a secure and simple way to access a range of NHS services from your smartphone, tablet, or computer. You can use it anytime, without needing to contact your GP practice.
Using the NHS App, you can:
- Order repeat prescriptions
- View your GP health record
- Check test results
- Book and manage appointments
- Get NHS advice and guidance
- View your NHS number
- Access messages from NHS services
As a result, the NHS App helps you manage your health more easily and saves time.
The NHS App is free to download and use.
How to download and use the NHS App
You can download the NHS App from:
Alternatively, you can use the NHS App through your web browser (opens in new tab).
To use the app, you will need to:
- Be registered with a GP practice in England
- Create an NHS login
- Verify your identity securely
This ensures your personal health information remains safe and confidential.
Visit the nhs.uk website for quick start guides Access YouTube tutorials on how to use the NHS appSupport to get online at local libraries
If you do not have access to a smartphone, tablet or computer, or if you would like help using the NHS App, free support is available through libraries and council services across Essex, Southend-on-Sea and Thurrock.
Libraries are safe, welcoming spaces where you can get practical help to access NHS services online. Support is free, confidential and available to everyone, whatever your level of digital experience.
What libraries can help you with
Library staff and trained volunteers can support you to:
- Download and use the NHS App
- Set up and verify an NHS login
- Access your GP services online
- Order repeat prescriptions
- View test results and appointment details
- Find trusted NHS health information
In addition, staff can guide you step by step so you feel confident using digital services independently.
Libraries across Essex, run by Essex County Council, offer:
- Free computer access
- Free Wi-Fi
- One-to-one digital support sessions
- Help with setting up email accounts
- Basic digital skills training
One-to-one NHS App support
Participating libraries offer bookable one-to-one support sessions where trained staff can help you to:
- Set up an NHS account
- Download and use the NHS App
- Access services through NHS.UK
- Navigate trusted health information online
These sessions are designed to provide practical, step-by-step guidance in a supportive environment.
What to bring to your appointment
If you need help setting up an NHS account, please bring:
- Your NHS number
- A mobile phone
You will need access to a mobile phone to complete the NHS account verification process. If you do not have access to a mobile phone, you will need to contact your GP practice for support with setting up your NHS account.
Booking your session
You can book a one-to-one support session (opens in new tab) at participating libraries. Library staff are friendly and experienced in supporting people with different levels of digital confidence. They will guide you through the process so you can feel more confident accessing NHS services online.
For general digital support you can also visit Digital Essex (opens in new tab).
Southend-on-Sea City Council libraries provide:
- Free public computers and internet access
- Friendly staff who can help you use online NHS services
- Support to improve digital skills
- Community hub spaces offering assisted access to computers
This means you can get help to use the NHS App or other health services online, even if you do not have internet access at home.
The South Essex Community Hub (opens in new tab) also provides support to help you build confidence and skills to use a range of digital tools. Contact SECH on 01702 611199 Monday to Friday, 10am to 12pm and 1pm to 4pm.
Thurrock Council libraries and community learning services offer:
- Free computer and Wi-Fi access
- Digital support sessions
- Help accessing GP and NHS services online
- Training in basic computer and internet skills
Some libraries also provide bookable support sessions (opens in new tab) where you can receive one-to-one help.
Barclays Digital Wings (opens in new tab) can also be used to help you grow your digital skills.
Helping you build confidence with digital services
Libraries also offer digital skills support to help you feel more confident using online services.
For example, they can help you learn how to:
- Use smartphones, tablets, or computers
- Access online health services safely
- Create email accounts
- Navigate trusted websites
As a result, you can gain the skills needed to manage your health independently.
Why digital access matters
Digital NHS services help you access care more quickly and conveniently. For example, you can order prescriptions without visiting your GP practice or view test results without waiting for a phone call.
However, the NHS is committed to making sure everyone can access care. Therefore, digital support and non-digital options will always remain available.
Libraries play an important role in making sure no one is left behind.
Find your local library
You can find your nearest library and learn about available support by visiting the Essex County Council libraries website.
Library staff will be happy to help you access NHS services and improve your digital skills.
Alternative ways to access NHS services
If you prefer not to use digital services, you can still:
- Contact your GP practice by phone
- Visit your GP practice in person
- Speak to NHS staff directly
The NHS will continue to provide services in ways that meet your needs.