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Update on delivering GP services from The Hollies Surgery building

The Hollies GP Surgery in Hadleigh is reopening to patients on 3 August 2026.

It was initially closed in December 2025 due to ongoing legal issues relating to access to the premises, which were outside the NHS’s direct control.

A full range of services continued to be available to patients until the legal issues were resolved in July 2026.

To access the latest information about how to access care please visit The Hollies website.

The main challenge was agreeing the legal and practical arrangements needed for GP services to operate safely and lawfully from the building at 41 Rectory Road.

Several organisations have different responsibilities: 

  • The GP Practice 

The GP practice is responsible for providing services to patients and for agreeing arrangements that enable those services to operate from the building. 

  • The Landlord 

The landlord owns the building and is responsible for agreeing the terms under which it can be occupied. 

  • NHS Essex 

NHS Essex commissions GP services for local people. Its role was to ensure patients continued to have access to safe GP services and to support discussions aimed at restoring services from the building. 

NHS Essex could not force either party to agree commercial or legal terms but could work with partners to help facilitate a solution. 

The NHS cannot operate from a building unless the legal arrangements allowing occupation are in place.

Before services could be delivered at Rectory Road, there needed to be an agreement on the arrangements that allowed the practice team to access and operate from the premises safely and lawfully.

Yes. Patients remained registered with the practice and continued to have access to GP services, including:

  • Telephone appointments
  • Online consultations
  • Prescriptions
  • Test results
  • Face-to-face appointments

Patients did not need to register with another GP practice.

Discussions about the future use of the existing building continued over several months.

We know this situation was difficult and frustrating for patients, particularly for those who had to travel further for appointments and access care when they were unwell. We recognised the uncertainty and disruption this caused for local people, families and staff.

NHS Essex remained committed to supporting all parties to reach a resolution and are pleased to say the building will reopen to patients on 3 August 2026.

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