Patient experience (including complaints) contact form

How to contact the Patient Experience Team

Please only contact our Patient Experience Team if your enquiry relates to:

• A concern, complaint or compliment about NHS care or services
• Your experience of a GP, hospital, or other NHS service
• Feedback about treatment, waiting times, or communication
• Raising an issue that you would like investigated

We aim to respond to all enquiries within five working days. However, we are currently experiencing higher levels of demand than usual and responses may take a little longer.

Important information about patient records

NHS Essex is not a healthcare provider and does not hold or have access to individual GP or clinical records

To discuss your medical records, test results, treatment or appointments, you will need to contact the organisation that provided your care directly (for example, your GP practice or hospital).

Contacting the right organisation

In many cases, concerns can be resolved more quickly by speaking directly to the service that provided your care. You can find out more information on which service to contact by visiting our patient experience pages.