The debtors and sales order policy explains how NHS Essex manages money owed to the organisation and how invoices are raised for goods or services provided.
The policy helps ensure income is collected correctly, records are accurate and public money is protected.
For more information, read the full policy by downloading the accessible Word document at the end of the page.
Who the policy applies to
This policy applies to:
- NHS Essex staff
- temporary and agency staff
- contractors working on behalf of NHS Essex
- staff from partner organisations working on behalf of NHS Essex
Why this policy is important
The debtors and sales order policy helps NHS Essex to:
- manage income effectively
- raise invoices accurately
- collect money owed to the organisation
- reduce the risk of unpaid debts
- maintain accurate financial records
- support good financial management
How income is managed
When NHS Essex provides goods or services that need to be charged for, invoices are raised through approved financial processes.
The policy helps make sure invoices are accurate and issued promptly.
It also explains how outstanding payments are monitored and followed up.
Managing unpaid debts
NHS Essex takes reasonable steps to recover money owed to the organisation.
The policy includes arrangements for monitoring debts, resolving disputes and managing situations where money cannot be recovered.
Policy review
This policy was approved on 1 April 2026 and is due for review in April 2028.
For more information, read the full policy by downloading the accessible Word document below.