Publication date
September 2023
Key findings
Overall, the feedback highlights the need for improved appointment systems, trauma-informed practices, and sensitive communication by health professionals.
Additional information
Survey by Healthwatch Essex.
Healthwatch Hertfordshire and Healthwatch Essex have been commissioned by the Hertfordshire and West Essex Integrated Care Board (ICB) Primary Care Workstream to undertake a series of engagement projects.
The aims of the engagement projects include:
- Gathering lived experiences to feed directly into the Hertfordshire and West Essex ICS
Primary Care Workstream. - Supporting and enabling the Hertfordshire and West Essex ICS to achieve wider
participant engagement. - Engaging patients and the public on programmes covering key priorities and areas of
importance at a regional and local level. - Making recommendations to the Hertfordshire and West Essex ICS Primary Care
Workstream so improvements can be implemented.